![]() There is some overlap (for example, both systems track payment data-however, for water payment history prior to October 2022, customers will need to use the DPW portal). 1, 2022, introduces features to streamline the payment experience. The Customer Payment Portal, which launched on Oct. See: Our Company History | Paymentus How does the Customer Payment Portal relate to the Department of Public Works (DPW) water customer service portal?ĭPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). This includes e-billing, pay-by-phone, automated telephone and email messaging, and various options for web payments. Paymentus is a national company that partners with government agencies and utilities to provide convenient electronic interactions with customers.
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